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The Tenancy Deposit Scheme (TDS) are the experts when it comes to deposit protection and tenancy deposit disputes, but we also recognise that there may be questions our customers may have outside of deposits.

The TDS Charitable Foundation has worked with Citizens Advice Manchester to meet the growing demand for digital advice by developing an Advice Chatbot.

Training and education are at the heart of what the TDS Charitable Foundation does. The mission is to help raise the standards of the private rented sector, which is delivered mainly by projects which aim to educate landlords and tenants of their respective rights and responsibilities. Learn more about the TDSCF and projects funded here.

Welcome to Chris, our general advice Chatbot. You can ask Chris questions on a range of topics, including:

Benefits - An overview of the most common issues related to benefits.

Money Problems- Helpful information about frequent money related issues such as arrears, bailiff’s & bankruptcy.

Housing- Frequently asked questions around housing problems, like eviction, disrepair, homelessness

Relationships - Links to common issues around relationship breakdowns

Immigration - High level advice on immigration

Work Problems- Links to various common employment related problems like dismissal, workers’ rights, and redundancy.

Chris will provide appropriate responses and ask further questions to clarify your requirements and hopefully provide you with the information you are looking for.

If Chris is not able to answer your specific questions, you can enter your postcode into the Chatbot and the nearest Citizens Advice Bureau to you will be shown together with full contact details.

Ask your questions now…


You are now on the site https://chat.tenancydepositscheme.com/. This site is hosted by Citizens Advice Manchester. No personal details are shared with Manchester CAB by TDS and you can decide whether or not to enter your postcode at the end of the Chat to get the details of your local Citizens Advice Bureau. This Chatbot is operated by Citizens Advice Manchester, with funding provided by the TDS Charitable Foundation.